Patient Experience Specialist (Part-Time)

Herself Health; United States; On-site; USD 20,664 - 28,929; Part time

Job summary

Herself Health is seeking a part-time Patient Experience Specialist to join our team. Reporting to the Director of Patient Experience, you will handle patient communications, reminders, and support to improve satisfaction and retention.

This remote role runs 8:30 am–1:00 pm Central Time, Monday through Friday; the first two weeks of hire may require full-time hours. Location must be in the United States and you must be authorized to work here.

Qualifications

• 2+ years in a virtual healthcare administrative support role or call‑center experience.
• Ability to multi‑task and work in a fast‑paced environment.
• Experience with Microsoft Office and electronic filing systems.
• Experience working with high discretion and confidential information.
• Excellent problem‑solving and decision‑making skills.

Responsibilities

• Take inbound patient calls in a fast‑paced call center environment and provide exceptional patient support.
• Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no‑next‑appointment campaigns.
• Handle SMS, chat, and email communication from patients.
• Manage reviews and provide closed‑loop service recovery.
• Adhere to and enforce HIPAA regulatory compliance in all interactions.
• Research and resolve patient concerns to achieve first‑contact resolution.
• Maintain records, including patient files, contracts, payor information and insurance data through Elation, our EMR system.
• Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence.
• Perform other duties as assigned.

Skills

Virtual healthcare

Call center

Multi-tasking

MS Office

Discretion

Problem solving

Tools

Elation EMR

Job description

Patient Experience Specialist (Part-Time)

Remote, USA

Employment Type: Part‑Time, non‑exempt

Level: Associate

Location: Remote, USA

Compensation: Starting at $18/hour, based on experience

About the Company

At Herself Health, we are building a new model of primary care for women 65+ to address long‑standing challenges such as rushed appointments, long wait times, and care that is not tailored to women's later‑life needs. Our patient‑centric clinics are located in Minneapolis/St. Paul, MN, and we serve the Twin Cities metro and Eagan.

About You

We are looking for strategic, collaborative thinkers who are passionate about building and innovating in the healthcare space. A customer‑first mindset, strong data‑driven problem solving, and the ability to roll up your sleeves to learn and grow are essential.

Role Overview

We are seeking a part‑time Patient Experience Specialist (PES) to join our team. Reporting to the Director of Patient Experience, the PES will ensure excellent patient experience, increase satisfaction and retention, and improve the efficiency and effectiveness of the organization.

Shift Information: 8:30 am–1:00 pm Central Time, Monday through Friday. The first 2 weeks of hire may require full‑time hours.

Location Requirements: Candidates must be located and legally authorized to work in the United States.

Essential Functions

• Take inbound patient calls in a fast‑paced call center environment and provide exceptional patient support.
• Make outbound calls for appointment reminders, medication adherence, strategic initiatives, and no‑next‑appointment campaigns.
• Handle SMS, chat, and email communication from patients.
• Manage reviews and provide closed‑loop service recovery.
• Adhere to and enforce HIPAA regulatory compliance in all interactions.
• Research and resolve patient concerns to achieve first‑contact resolution.
• Maintain records, including patient files, contracts, payor information and insurance data through Elation, our EMR system.
• Meet or exceed all goals, KPIs, and metrics in the Patient Experience Center of Excellence.
• Perform other duties as assigned.

Qualifications

• Authorized to work in the United States.
• 2+ years in a virtual healthcare administrative support role or call‑center experience.
• Ability to multi‑task and work in a fast‑paced environment.
• Experience with Microsoft Office and electronic filing systems.
• Experience working with high discretion and confidential information.
• Excellent problem‑solving and decision‑making skills.

Equal Employment Opportunity

We support Equal Employment Opportunities (EEO) and are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation or any other status protected by federal, state, or local laws.