Remote Patient Experience Pro

The James Clinic; Ankeny (IA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Accrued PTO

Free concierge membership

Discount on services

Mission-driven environment

Job summary

The James Clinic in Ankeny, IA is seeking a front-line Patient Experience Specialist to support our clinics remotely or in hybrid mode. You will answer calls, educate patients about services, and coordinate appointments across providers, while ensuring accuracy across EMR and lab reports.

We value speed, accountability, and calm under pressure in a fast-moving, mission-driven clinic. Competitive pay, PTO, concierge membership, and service discounts are offered to full-time staff.

Qualifications

• Strong phone experience is required.
• Medical and EMR experience is required to be successful.
• Exceptional customer service and communication skills are essential.
• Ability to multitask quickly and accurately in a high-volume environment.
• Comfort working independently without constant supervision.
• Reliability and consistency—attendance matters here.

Responsibilities

• Answer a high volume of incoming calls with professionalism and warmth.
• Educate patients on James Clinic services and programs.
• Schedule appointments across providers and locations.
• Order supplements and assist with patient requests.
• Download and distribute lab reports.
• Update patient charts and documentation in our EMR.
• Respond to patient messages and letters through the EMR.
• Navigate multiple computer systems simultaneously without losing accuracy.

Skills

Phone experience

EMR experience

Customer service

Multitasking

Independent work

Reliability

Job description

The James Clinic in Ankeny, IA is seeking a front-line Patient Experience Specialist to support our clinics remotely or in hybrid mode. You will answer calls, educate patients about services, and coordinate appointments across providers, while ensuring accuracy across EMR and lab reports.

We value speed, accountability, and calm under pressure in a fast-moving, mission-driven clinic. Competitive pay, PTO, concierge membership, and service discounts are offered to full-time staff.