Patient Service Specialist

Select Medical; West Des Moines (IA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Mentorship and orientation programs

Job summary

A healthcare provider is looking for a Patient Service Specialist in West Des Moines to enhance patient experiences at the front desk. The role involves greeting and registering patients, scheduling appointments, and communicating with insurance companies. Candidates should have a High School Diploma and preferably one year of front desk experience. Offering competitive pay and significant benefits including medical insurance and 401(k) plans.

Qualifications

• 1 Year Front Desk experience preferred.
• Experience with insurance verification is a plus.

Responsibilities

• Greet and register patients while providing important information.
• Schedule appointments in person and via phone.
• Regular communication with attorney offices and insurance companies.
• Collect co-pays and manage insurance authorizations.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

Position: Patient Service Specialist
Location: 9500 University Avenue Suites 1115 & 1116 West Des Moines, IA 50266
Type of Employment: Full-time
Schedule: Weekdays, M/W 9-6, T/Th/F 6-3
Compensation: $18.00 - $20.00/hour (based on experience)

When patients enter our outpatient physical therapy center in Ankeny, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Key Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum Qualifications

• High School Diploma or GED

Preferred Qualifications

• 1 Year Front Desk experience
• Insurance Verification Experience