Remote Patient Experience Coordinator (Mental Health)

Lucid Therapeutics; EUA; Teletrabalho; USD 25 000 - 36 000; Tempo parcial

Resumo da oferta

Lucid Therapeutics is seeking a warm, organized Coordinator to guide prospective patients from inquiry through consultation and the next step in care. This remote, part-time role starts around 20 hours per week at $20/hour, with performance-based bonuses tied to scheduling the initial Medical Assessment.

You will work closely with the Intake team, Care Coordinators, and GoHighLevel to monitor patient lifecycles, manage follow-ups, and ensure smooth handoffs.

Qualificações

• Experience in consultative client engagement or patient coordination (2+ years preferred).
• Strong communication and ability to meet measurable goals.
• Comfort discussing services and pricing and following up consistently.
• Empathetic, professional, coachable, and able to escalate when needed.

Responsabilidades

• Conduct or support Discovery Calls and consultations with a warm, consultative approach.
• Support moving prospects from inquiry to registration and scheduling of initial Medical Assessment.
• Re-engage dropped-off or non-responsive patients with personalized outreach and clear next steps.
• Monitor patient lifecycle in GoHighLevel (GHL) and flag overdue items for ownership.
• Keep lifecycle tracking separate from detailed insurance/intake work; escalate as needed.
• Collaborate with Intake, Care Coordinators, and other teams to streamline workflows.
• Respond to non-clinical patient questions via appropriate channels (Spruce).
• Support patient journey monitoring and timely follow-ups when overdue.
• Close the loop on cross-team concerns and ensure timely responses.
• Maintain professional, patient-centered communication; update GHL and use Spruce/ClickUp appropriately; AdvancedMD remains clinical truth.

Descrição da oferta de emprego

Lucid Therapeutics is seeking a warm, organized Coordinator to guide prospective patients from inquiry through consultation and the next step in care. This remote, part-time role starts around 20 hours per week at $20/hour, with performance-based bonuses tied to scheduling the initial Medical Assessment.

You will work closely with the Intake team, Care Coordinators, and GoHighLevel to monitor patient lifecycles, manage follow-ups, and ensure smooth handoffs.