Remote Mental Health Intake & Care Coordinator Lead

The Hello Team; New York (NY); Remote; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

The Hello Team is hiring a Remote Patient Intake & Care Coordinator Lead with a mental health background to manage patient inquiries, guide intake and evaluations, verify insurance, and coordinate prior authorizations. You will ensure accurate records, HIPAA compliance, and empathetic patient communication across high-volume calls.

Ideal candidates have psychology or behavioral health experience, familiarity with US insurance processes, and a path to team leadership.

Qualifikationen

• Excellent English communication, both verbal and written.
• Experience with CRM/EMR; able to document accurately.
• HIPAA compliance and confidentiality knowledge.
• Demonstrated leadership potential or prior team training.
• Strong interpersonal skills with patients and providers.

Aufgaben

• Answer patient calls, emails, and messages with professionalism.
• Explain services, guide intake, and record information accurately.
• Assess eligibility and schedule evaluations/appointments.
• Verify benefits, submit prior authorizations, track approvals/denials.
• Coordinate with providers and maintain CRM/EMR records.
• Ensure forms and consents are completed; protect data.

Kenntnisse

Excellent English comms

CRM/EMR experience

HIPAA compliance

Leadership potential

Interpersonal skills

US healthcare knowledge

Problem solving

Ausbildung

Background in psychology/mental health

Tools

Microsoft Office

Jobbeschreibung

The Hello Team is hiring a Remote Patient Intake & Care Coordinator Lead with a mental health background to manage patient inquiries, guide intake and evaluations, verify insurance, and coordinate prior authorizations. You will ensure accurate records, HIPAA compliance, and empathetic patient communication across high-volume calls.

Ideal candidates have psychology or behavioral health experience, familiarity with US insurance processes, and a path to team leadership.