Remote Care Coordinator I — Mental Health Support

Headlight; Portland (OR); Remote; USD 2,755,000 - 3,857,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Paid vacation, sick, and holiday time

Employee Assistance Program (EAP)

401(k) plan with company contribution

Professional development opportunities

Job summary

A mental wellness telehealth company is seeking a Care Coordinator I to facilitate care for clients. This position involves coordinating with clinicians, handling administrative duties, and ensuring client satisfaction. Candidates should have experience in a medical/mental health office and possess excellent communication skills. A remote work schedule is offered, alongside various benefits to support employee well-being and development.

Qualifications

• Experience in a medical/mental health office is essential.
• 2+ years of hands-on experience supporting clinicians required.
• Proficient communication skills via various platforms are crucial.

Responsibilities

• Facilitate execution of clinician-developed care plans for clients.
• Handle clinical administrative needs like medication authorizations.
• Collaborate with the Client Care, Billing, and Intake Teams for efficient care.
• Help clients navigate the healthcare system and resolve concerns.
• Track client progress and conduct follow-ups.

Skills

Communication skills

Experience in medical/mental health office

Knowledge of Electronic Medical Records systems

Experience with Excel and Word

Ability to work in a team

Understanding of CPT/ICD-10 coding

Flexibility in a fast-paced environment

Job description

A mental wellness telehealth company is seeking a Care Coordinator I to facilitate care for clients. This position involves coordinating with clinicians, handling administrative duties, and ensuring client satisfaction. Candidates should have experience in a medical/mental health office and possess excellent communication skills. A remote work schedule is offered, alongside various benefits to support employee well-being and development.