Patient Enrollment Specialist (REMOTE)

PharmD Live; Tennessee; Remote; USD 42,000 - 54,000; Full time

Job summary

PharmD Live, a pharmacist-led, technology-enabled healthcare organization, seeks a Patient Enrollment Specialist in Tennessee (Remote). This role focuses on educating patients, enrolling them in CCM/RPM programs, and coordinating care with clinical teams.

The ideal candidate is a certified Medical Assistant with strong communication skills and a patient-first mindset. Responsibilities include outbound calls, enrolling patients, scheduling with pharmacists, and ensuring compliant documentation in

Qualifications

• Certified Medical Assistant with HIPAA compliance.
• Experience handling high outbound call volumes in a fast-paced setting.
• Ability to educate patients on CCM, RPM and related programs.
• Comfortable working remotely and coordinating with clinical teams.

Responsibilities

• Educate patients on CCM, RPM and related programs.
• Enroll patients during live interactions and address questions.
• Schedule patient appointments with clinical staff and coordinate care.
• Document interactions in accordance with CMS, HIPAA and QA standards.
• Collaborate with clinical, operations and quality teams to meet targets.

Skills

Outbound calls

Enrollment coordination

Care coordination

HIPAA compliance

Education

Certified Medical Assistant

Job description

Patient Enrollment Specialist, Tennessee (Remote)

Location: Remote, Tennessee
Hours: Full-time availability

PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services.

Role Summary

The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume.

This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust.

Key Responsibilities

Patient Engagement & Enrollment

• Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
• Clearly explain program benefits, eligibility, consent, and expectations
• Successfully enroll patients during live interactions while addressing objections and questions

Scheduling & Care Coordination

• Schedule patient appointments with clinical pharmacists and care teams
• Ensure smooth handoffs between enrollment and clinical operations

Communication & Follow-Up

• Respond promptly to patient inquiries via phone, voicemail, and email
• Communicate with provider offices and insurance representatives as needed to support enrollment

Documentation & Compliance

• Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
• Ensure consent, eligibility, and enrollment data are complete and audit-ready

Collaboration & Performance

• Partner cross-functionally with clinical, operations, and quality teams
• Meet or exceed enrollment, call volume, and quality benchmarks
• Participate in training, coaching, and continuous improvement initiatives