Remote Patient Engagement Specialist

Cadence Health; United States; On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Competitive pay & equity

Fully remote

Health coverage

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Job summary

Cadence is hiring a Patient Engagement Specialist to own proactive outreach that keeps patients active in Cadence's remote monitoring program. The role supports appointment scheduling, consistent monitoring, and re-engagement with patients to keep them connected to care between visits.

Schedule: Mon–Fri 9:00 AM–5:30 PM in Central, Mountain, or Pacific Time. The role is remote in the United States with base compensation $23–$24/hr plus incentive pay (OTE $67K–$70K).

Qualifications

• 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles.
• Proven track record delivering service to patients or customers.
• Excellent verbal and written communication skills, with the ability to build rapport and resolve objections.
• Consistent track record of meeting performance metrics and engagement goals.
• Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment.
• Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation.

Responsibilities

• Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members.
• Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement.
• Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation.
• Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation.
• Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at‑risk patients.
• Document every patient interaction and engagement outcome accurately and consistently in internal systems.
• Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint.

Skills

Outbound outreach

CRM proficiency

Communication skills

Engagement metrics

AI productivity tools

Tools

CRM platforms

Mac-based software

Gemini

Notion AI

Job description

Cadence is hiring a Patient Engagement Specialist to own proactive outreach that keeps patients active in Cadence's remote monitoring program. The role supports appointment scheduling, consistent monitoring, and re-engagement with patients to keep them connected to care between visits.

Schedule: Mon–Fri 9:00 AM–5:30 PM in Central, Mountain, or Pacific Time. The role is remote in the United States with base compensation $23–$24/hr plus incentive pay (OTE $67K–$70K).