PEC OPH/Patient Engagement Center Advocate

EyeCare Partners; Clearwater (FL); Remote; USD 23,419; Full time

Job summary

A leading healthcare provider is seeking a Patient Engagement Center Advocate to handle inbound and outbound calls, schedule appointments, and address patient needs. This fully remote role involves maintaining high-quality service and meeting KPI goals. Candidates should have at least one year of experience in customer service or a related field and a high school diploma. The position requires strong communication skills, attention to detail, and proficiency with various computer programs.

Qualifications

• 1+ years related experience in a call center, customer service, medical office or as a receptionist.
• Previous medical office experience preferred; optometric or ophthalmic experience strongly preferred.

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Schedule patient appointments in the EMR system based on physician preferences.
• Document patient requests and pertinent information via EMR.
• Ensure calls are handled efficiently to meet daily call production goals.
• Coordinate efforts with team members for efficient workflow.

Skills

Multi-tasking and working with multiple computer programs

Excellent written, listening and verbal communication skills

Detail oriented and professional attitude

Customer-focused

Basic to intermediate problem solving

Education

High School or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

E360/NextGen or applicable EMR system

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP‑affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title

Patient Engagement Center Advocate

Pay

$17.00/HR; No Negotiation

Position

Fully Remote, Paid Remote Training

Please note location and time zone*

Must Live in 1 of these 18 States - No exceptions!

• Missouri
• Florida
• Kansas
• Kentucky
• Pennsylvania
• Virginia
• New Jersey
• Texas
• Minnesota
• Michigan
• Oklahoma
• Alabama
• North Carolina
• Georgia
• Illinois
• Ohio
• Indiana
• Arizona

Job Summary

The Patient Engagement Center Advocate role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.

Duties and Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our EMR system based on physician preferences.
• Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinate work efforts with other team members to achieve an efficient workflow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Adhere to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Perform other duties that may be necessary or in the best interest of the organization.

Education, Licensure & Certification Requirements

• High School or GED

Experience Requirements

• 1+ years related experience in a call center, customer service, medical office or as a receptionist.
• Previous medical office experience preferred; previous optometric or ophthalmic experience strongly preferred.

Knowledge, Skills and Abilities Requirements

• Ability to multi-task and work multiple computer programs at once.
• Ability to adapt to change based on business needs.
• Professional in appearance and actions.
• Logical and critical thinking skills.
• Customer‑focused with excellent written, listening and verbal communication skills.
• Enjoys learning new technologies and systems.
• Detail oriented, professional attitude, reliable.
• Exhibits a positive attitude and is flexible in accepting work assignments and priorities.
• Meets attendance and tardiness expectations.
• Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations.
• Interpersonal skills to support customer service, functional, and teammate support need.
• Able to communicate effectively in English, both verbally and in writing.
• Ability for basic to intermediate problem solving, including mathematics.
• Intermediate to advanced computer operation.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Specialty knowledge of systems relating to job function.
• E360/NextGen or applicable EMR system, credentialing eligibility program, phone system.
• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines.

Location

For remote team members, maintain the ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross‑training or support other initiatives. The team member is responsible for providing and maintaining a workspace where interruptions are controlled during work hours. The work area should have minimum noise and distraction and be suitable for guarding confidential company information.

If you need assistance with this application, please contact (636) 227‑2600.

Please do not contact the office directly – only resumes submitted through this website will be considered.

NOTE

Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.