Patient Engagement & Scheduling Specialist

Penn Medicine; Pennsylvania; Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Penn Medicine is seeking a Patient Engagement Associate to support practices, affiliated physicians, and program services through phone, chat and digital channels. This role handles patient registration, appointment scheduling, insurance verification and care coordination.

Ideal candidates demonstrate empathy, strong customer service, and the ability to multitask in a fast-paced healthcare environment while adhering to HIPAA and Penn Medicine's core values.

Qualifikationen

• High School Diploma or GED required.
• 1+ year of customer service, clerical, healthcare, or related experience preferred.
• Associate degree preferred.
• Experience with EMR/CRM systems preferred.
• Successful completion of EPIC schedistration training and testing required.

Aufgaben

• Respond to patient inquiries via phone, chat, and other digital channels while meeting service, quality, and productivity standards.
• Schedule appointments accurately, provide visit instructions, and assist patients in navigating providers and services.
• Complete patient registration, verify demographic and insurance information, and support authorization requirements.
• Accurately document interactions in EMR/CRM systems and route information to the appropriate team or provider.
• Conduct outbound calls related to marketing campaigns, web inquiries, and Penn Medicine initiatives; connect patients with available programs and resources.
• Deliver exceptional service, resolve patient concerns, and promote a positive patient experience.
• Maintain HIPAA compliance, follow departmental procedures, and adapt to evolving workflows, technology, and business needs.

Kenntnisse

Customer service

Communication

Multitasking

English proficiency

Empathy

Ausbildung

High School Diploma or GED

Associate degree preferred

Tools

EMR/CRM systems

Jobbeschreibung

Penn Medicine is seeking a Patient Engagement Associate to support practices, affiliated physicians, and program services through phone, chat and digital channels. This role handles patient registration, appointment scheduling, insurance verification and care coordination.

Ideal candidates demonstrate empathy, strong customer service, and the ability to multitask in a fast-paced healthcare environment while adhering to HIPAA and Penn Medicine's core values.