Remote Patient Engagement Advocate - Medical Office

EyeCare Partners; Cincinnati (OH); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Paid Remote Training

Job summary

A leading eye care provider is seeking a Patient Engagement Center Advocate to handle inbound and outbound calls, schedule appointments, and ensure patient needs are addressed with exceptional service. Applicants should have a High School diploma or GED and 1+ years in a related customer service role, preferably in a medical setting. Candidates must demonstrate excellent communication skills and the ability to multitask in a fast-paced environment. Full remote training is provided with a pay rate of $17.00 per hour.

Qualifications

• 1+ years experience in call center or customer service settings preferred.
• Previous medical office experience is strongly preferred.

Responsibilities

• Respond to incoming phone calls promptly and effectively.
• Schedule patient appointments in our EMR system based on preferences.
• Document patient requests and information in EMR for follow-up.
• Maintain knowledge of site protocols and physician schedules.

Skills

Customer-focused

Detail oriented

Excellent communication skills

Logical and Critical thinking

Ability to multi-task

Education

High School or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

E360/NextGen EMR system

Job description

A leading eye care provider is seeking a Patient Engagement Center Advocate to handle inbound and outbound calls, schedule appointments, and ensure patient needs are addressed with exceptional service. Applicants should have a High School diploma or GED and 1+ years in a related customer service role, preferably in a medical setting. Candidates must demonstrate excellent communication skills and the ability to multitask in a fast-paced environment. Full remote training is provided with a pay rate of $17.00 per hour.