Remote Patient Experience Advocate

Kelly Professional & Industrial; Phoenix (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading staffing agency is seeking a Customer Experience Advocate for its inbound call team. This remote position requires living in Phoenix, AZ, with responsibilities including answering calls, addressing inquiries, and resolving issues within the biopharmaceutical industry. Candidates should have a high school diploma, at least 2 years of healthcare customer service experience, and outstanding communication skills. The role demands a solution-oriented approach while striving for customer satisfaction and performance metrics compliance.

Qualifications

• Minimum of 2 years’ experience in healthcare setting focusing on customer service.
• Ability to handle stress effectively in a fast-paced environment.
• Ability to work shift between 9am – 8pm EST.

Responsibilities

• Answer inbound calls promptly while striving for one-call resolution.
• Resolve customer complaints and provide appropriate solutions.
• Accurately document customer interactions in the database.

Skills

Outstanding communication abilities

Problem-solving skills

Interpersonal skills

Ability to work in multiple systems

Education

High school diploma or equivalent

Tools

Customer service software

Databases

Job description

A leading staffing agency is seeking a Customer Experience Advocate for its inbound call team. This remote position requires living in Phoenix, AZ, with responsibilities including answering calls, addressing inquiries, and resolving issues within the biopharmaceutical industry. Candidates should have a high school diploma, at least 2 years of healthcare customer service experience, and outstanding communication skills. The role demands a solution-oriented approach while striving for customer satisfaction and performance metrics compliance.