Remote Patient Engagement Specialist

EyeCare Partners; Norfolk (VA); On-site; USD 34,000 - 38,000; Full time

Job summary

A healthcare organization is seeking a Patient Engagement Center Advocate to handle inbound and outbound calls, schedule patient appointments, and provide exceptional service to patients and providers. The role requires at least one year of experience in call centers or medical offices, with a strong preference for those with optometric or ophthalmic backgrounds. This position is fully remote, with a pay rate of $17.00 per hour and remote training provided. Candidates must reside in one of the designated states.

Qualifications

• 1+ years related experience in a call center, customer service, medical office or as a receptionist.
• Previous medical office or optometric experience strongly preferred.

Responsibilities

• Respond to incoming calls for all sites promptly and professionally.
• Schedule patient appointments in the EMR system based on physician preferences.
• Document patient requests and relevant information accurately.
• Handle calls efficiently to meet daily call production goals.
• Ensure knowledge of all site protocols and physician schedules.

Skills

Multi-tasking

Customer service

Effective communication

Detail oriented

Problem-solving

Education

High School or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

A healthcare organization is seeking a Patient Engagement Center Advocate to handle inbound and outbound calls, schedule patient appointments, and provide exceptional service to patients and providers. The role requires at least one year of experience in call centers or medical offices, with a strong preference for those with optometric or ophthalmic backgrounds. This position is fully remote, with a pay rate of $17.00 per hour and remote training provided. Candidates must reside in one of the designated states.