Patient Care Specialist

Sentara Healthcare Inc; Chesapeake (VA); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life & Disability Insurance

Employer 401(k) Match

Paid Time Off

Parental Leave

Military Leave

Educational Assistance

Voluntary Benefits

Job summary

Sentara Family Medicine Physicians Greenbrier in Chesapeake, VA, is hiring a full-time Patient Care Specialist to provide non-clinical support in a physician’s office and deliver an excellent patient experience. You will perform complex administrative tasks, answer phones, schedule appointments, and help patients with questions.

Required: HS Diploma and 3 years of customer service; 1 year experience with health insurance plans, medical terminology, and scheduling.

Qualifications

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered
• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Responsibilities

• Provide non-clinical support within a physician's office.
• Perform complex administrative tasks to support patient care delivery.
• Answer phones and schedule appointments.
• Answer patient questions.
• Support teamwork to ensure the best care for patients.

Skills

Customer service

Phone communication

Scheduling appointments

Teamwork

Education

HS Diploma

Associate degree or higher (in lieu)

Job description

Sentara Family Medicine Physicians Greenbrier is now hiring a full-time Patient Care Specialist in Chesapeake, VA!

Hours

Monday-Friday, dayshift.

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.

Education

• HS Diploma (Required)
• Associate Level degree or higher in lieu of the required experience will be considered

Experience

• 3 years Customer Service experience (Required)
• 1 year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers (Required)

Keywords: Patient Care Specialist, Talroo-Allied Health, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $21.69 - $32.44 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.