Remote Patient Care Specialist

Zohorecruit; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Zohorecruit client is seeking a compassionate, organized Customer Care Representative to join their healthcare team. You will be the first point of contact for patients, handling inquiries, scheduling, and follow-ups with accuracy and empathy.

The role emphasizes patient-centered service, confidentiality, and collaboration with medical staff to ensure a smooth patient journey. A stable work history and strong English communication are important.

Qualifications

• 2+ years of experience in customer support, patient care, medical reception, or healthcare customer service.
• Experience in healthcare, wellness, telehealth, medical clinics, or related environments.
• Excellent English communication skills (written and verbal).
• Strong organizational and multitasking abilities.

Responsibilities

• Respond to patient inquiries via phone, email, SMS, and chat in a timely and professional manner.
• Provide compassionate and accurate assistance regarding services, appointments, and patient questions.
• Ensure every patient interaction reflects empathy, professionalism, and care.
• Follow up with patients to ensure a smooth and positive experience.
• Schedule and confirm appointments accurately.
• Coordinate patient intake, follow-ups, and internal communication with medical teams.

Skills

Communication skills

Empathy

Organizational skills

Technical proficiency

Tools

CRM systems

Scheduling platforms

EMR/CRM systems

Job description

Zohorecruit client is seeking a compassionate, organized Customer Care Representative to join their healthcare team. You will be the first point of contact for patients, handling inquiries, scheduling, and follow-ups with accuracy and empathy.

The role emphasizes patient-centered service, confidentiality, and collaboration with medical staff to ensure a smooth patient journey. A stable work history and strong English communication are important.