Remote Patient Care & Scheduling Specialist

Spear Physical and Occupational Therapy; Connecticut; Hybrid; USD 25,000 - 26,000; Full time

Job summary

Spear Physical and Occupational Therapy is seeking a reliable Remote Customer Service Representative. Training is in person in Manhattan for two weeks, after which the role becomes remote.

You will handle scheduling, patient inquiries, and communication with clinics to ensure access to care for patients in the tri-state area. The position requires excellent customer service, strong written and verbal communication, and the ability to work 5 rotating shifts.

Qualifications

• High school diploma or equivalent.
• Relevant customer service experience helpful.
• Excellent verbal and written communications skills.
• Experience with multi-line phone system helpful.

Responsibilities

• Serve as a liaison between patients and therapist with a focus on customer service and providing accessibility to care.
• Facilitate patient visits and appointment scheduling for therapists; handle all aspects of appointment scheduling and data entry.
• Answer incoming calls and online requests promptly; support the Front Desk Care Coordinator team.
• Maintain online trackers and ensure timely responses to inquiries and requests.

Skills

Customer service

Communication skills

Multi-line phone system

Education

High school diploma or equivalent

Job description

Spear Physical and Occupational Therapy is seeking a reliable Remote Customer Service Representative. Training is in person in Manhattan for two weeks, after which the role becomes remote.

You will handle scheduling, patient inquiries, and communication with clinics to ensure access to care for patients in the tri-state area. The position requires excellent customer service, strong written and verbal communication, and the ability to work 5 rotating shifts.