Remote Customer Service Rep — Scheduling & Access

Remote Jobs; New York (NY); Remote; USD 25.000 - 26.000; Vollzeit

Zusammenfassung

Remote Jobs in New York seeks a dedicated Customer Service Representative to support SPEAR clinics. You will manage patient appointments, answer calls, and coordinate with therapists to ensure access to care.

Training occurs in Manhattan for two weeks, after which the role becomes remote. Must reside in the tri-state area (NY, NJ, CT) with a quiet home workspace and high-speed internet to support patient scheduling and communications.

Qualifikationen

• High school diploma or equivalent.
• Relevant customer service experience helpful.
• Excellent verbal and written communications skills.
• Experience with multi-line phone system helpful.

Aufgaben

• Respond to calls professionally with a warm tone, patience and compassion.
• Handle phone and online appointment requests, schedule for therapists.
• Maintain accurate data entry and trackers for appointments and accounts.
• Provide prompt follow up on emails and requests within defined timelines.
• Support clinic scheduling needs and communicate with patients effectively.

Kenntnisse

Customer service

Communication skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Remote Jobs in New York seeks a dedicated Customer Service Representative to support SPEAR clinics. You will manage patient appointments, answer calls, and coordinate with therapists to ensure access to care.

Training occurs in Manhattan for two weeks, after which the role becomes remote. Must reside in the tri-state area (NY, NJ, CT) with a quiet home workspace and high-speed internet to support patient scheduling and communications.