Sr Practice Assistant

Remote Jobs; Boston (MA); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Remote work after training

40-hour work week

Job summary

Mass General Brigham is seeking a compassionate, detail-oriented Contact Center team member to greet patients and families, schedule appointments, and triage urgent needs. You’ll handle routine inquiries and evolve to more complex tasks as you gain competency.

This is a remote role after the training period, supporting cancer care teams with empathy and precision. The position emphasizes high-volume calls, scheduling, and accurate message handling, requiring strong MS Office skills and excellent

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years office experience required.
• Experience with scheduling and handling patient calls is a plus.

Responsibilities

• Assist callers with routine inquiries, and schedule appointments.
• May perform more complex or specialized functions at advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Skills

MS Office

Outlook

Word

Excel

PowerPoint

Education

High School Diploma

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

MGB Cancer Institute Contact Center

Be the compassionate first point of contact for patients and families navigating cancer care. In this high-volume, fast-paced role, you'll manage live calls related to scheduling, prescriptions, urgent needs, symptom concerns, etc. Success requires empathy, emotional resilience, and the ability to triage sensitively and accurately. We're looking for individuals who are reliable, thrive in high-pressure situations, and take pride in the details that make a difference. Help us deliver care with heart, precision, and grace.

This position is fully remote following successful completion of the training and probationary period.

Essential Functions

• Assist callers with routine inquiries, and schedule appointments.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

3-5 years office experience required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
• Managing one's own time and the time of others.
• Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Remote Type: Remote

Work Location: 55 Fruit Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.