Remote Patient Care Navigator

InnoSource; Columbus (OH); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

100% Remote

Starting pay $20/hour

Mon-Fri schedule

Job summary

InnoSource is seeking a Remote Case Manager to support patients and providers from home. You will guide the care journey, verify benefits, coordinate with pharmacies and insurers, and assist with prior authorizations while delivering clear, compassionate communication.

This role offers 100% remote work, a starting hourly pay of $20, and a Monday–Friday schedule. Prior patient support or case management experience is valued, with opportunities to grow in healthcare and insurance spaces.

Qualifications

• 2–4 years in patient-facing or high-touch customer service experience.
• Knowledge of Medicare/Medicaid and commercial payer policies is preferred.
• Familiarity with pharmaceutical therapies, disease states, and medication adherence challenges.
• Strong written and verbal communication skills; ability to connect with patients, caregivers, and providers.

Responsibilities

• Guide patients and healthcare providers through important processes to ensure smooth, timely outcomes.
• Handle inbound and outbound calls from patients, providers, and pharmacies with one-call resolution.
• Coordinate benefit verifications and communicate with physicians, pharmacies, and insurers.
• Assist with prior authorizations, insurance requirements, and appeals, keeping patients informed.

Skills

Communication skills

Empathy

Problem solving

Flexibility

Education

High school diploma or equivalent

Tools

MS Office

Job description

InnoSource is seeking a Remote Case Manager to support patients and providers from home. You will guide the care journey, verify benefits, coordinate with pharmacies and insurers, and assist with prior authorizations while delivering clear, compassionate communication.

This role offers 100% remote work, a starting hourly pay of $20, and a Monday–Friday schedule. Prior patient support or case management experience is valued, with opportunities to grow in healthcare and insurance spaces.