Senior Case Manager - Remote Healthcare Navigator & Ops

Bazeta; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Health insurance through Thatch

401(k) with 4% match

Early-stage equity

Remote-friendly

Job summary

Ferry Health is hiring a Case Manager to support patients navigating the healthcare system from a remote, nationwide setup. You will guide patients, schedule appointments, verify insurance, and coordinate with providers to ensure timely access to care.

The role emphasizes empathy, thorough documentation, and improving workflows with the team. Prior experience in healthcare navigation and strong communication are essential.

Qualifications

• 2–3+ years of experience in customer service, healthcare navigation, project coordination, or similar.
• Meticulous attention to detail and an organized approach.
• Strong verbal and written communication skills.

Responsibilities

• Guide patients through care workflows with empathy and efficiency.
• Manage appointment scheduling, provider communication, insurance verifications, and follow-ups.
• Use CRMs, databases, and scheduling platforms to track patient progress and case status.
• Communicate with patients, practices, and providers via SMS, phone, and email.
• Identify and improve internal processes to boost efficiency and patient experience.
• Create internal training materials and documentation as workflows evolve.
• Mentor and onboard new team members as we grow.

Skills

Customer service

Healthcare navigation

Project coordination

Communication skills

Tools

CRMs

Scheduling platforms

Job description

Ferry Health is hiring a Case Manager to support patients navigating the healthcare system from a remote, nationwide setup. You will guide patients, schedule appointments, verify insurance, and coordinate with providers to ensure timely access to care.

The role emphasizes empathy, thorough documentation, and improving workflows with the team. Prior experience in healthcare navigation and strong communication are essential.