Case Manager

InnoSource; Columbus (OH); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

100% Remote

Starting pay $20/hour

Mon-Fri schedule

Job summary

InnoSource is seeking a Remote Case Manager to support patients and providers from home. You will guide the care journey, verify benefits, coordinate with pharmacies and insurers, and assist with prior authorizations while delivering clear, compassionate communication.

This role offers 100% remote work, a starting hourly pay of $20, and a Monday–Friday schedule. Prior patient support or case management experience is valued, with opportunities to grow in healthcare and insurance spaces.

Qualifications

• 2–4 years in patient-facing or high-touch customer service experience.
• Knowledge of Medicare/Medicaid and commercial payer policies is preferred.
• Familiarity with pharmaceutical therapies, disease states, and medication adherence challenges.
• Strong written and verbal communication skills; ability to connect with patients, caregivers, and providers.

Responsibilities

• Guide patients and healthcare providers through important processes to ensure smooth, timely outcomes.
• Handle inbound and outbound calls from patients, providers, and pharmacies with one-call resolution.
• Coordinate benefit verifications and communicate with physicians, pharmacies, and insurers.
• Assist with prior authorizations, insurance requirements, and appeals, keeping patients informed.

Skills

Communication skills

Empathy

Problem solving

Flexibility

Education

High school diploma or equivalent

Tools

MS Office

Job description

Are you passionate about helping people, skilled at navigating complex information, and ready to grow your career in the healthcare industry? This is your opportunity to join a Fortune 100 healthcare company as a Remote Case Manager, where you’ll make a real impact in patients’ lives—all while working from home.

We’re looking for detail-oriented, compassionate professionals who enjoy solving problems, providing exceptional service, and ensuring patients get the support they need. If you’re ready to take your customer service or case management experience to the next level, we want to hear from you.

Key Responsibilities

What You’ll Do:

As a Remote Case Manager, you’ll guide patients and healthcare providers through important processes to ensure smooth, timely outcomes. Responsibilities include:

• Handle inbound and outbound calls from patients, providers, and specialty pharmacies — aiming for one-call resolution
• Manage the full care journey from benefit investigation through medication delivery with urgency and care
• Conduct benefit verifications and coordinate with physicians, specialty pharmacies, and insurers
• Assist with prior authorizations, insurance requirements, and appeals — keeping patients informed throughout
• Explain insurance coverage, out-of-pocket costs, and the appeals process to patients in plain language
• Stay current on Medicare, Medicaid, Managed Care, and commercial plan changes to proactively support patients
• Process enrollments via fax, phone, and electronically; review forms for accuracy and completeness

Requirements

Education and Experience – Case Manager

What you Bring:

• 2–4 years in patient-facing or high-touch customer service
• Previous Hub or Patient Support Service experience preferred
• High school diploma or equivalent
• Knowledge of Medicare (A/B/C/D), Medicaid, and commercial payer policies preferred
• Familiarity with pharmaceutical therapies, disease states, and medication adherence challenges
• Strong written and verbal communication skills; ability to connect with patients, caregivers, and providers
• Proficiency in MS Office and data entry; strong computer literacy
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.

Benefits & Pay

Why You’ll Love this Opportunity:

• 100% Remote – Work from your own home!
• Starting Pay: $20/hour
• Monday–Friday schedule (shift assigned within the hours of 7:00 AM – 7:00 PM CST)
• Career Growth – Build experience in the healthcare and insurance space
• Excellent Benefits – Including medical insurance, dental reimbursement, and life insurance

Start a Career That Makes a Difference

Through our partnership with a leader in the healthcare industry, InnoSource is offering you a chance to build a meaningful career with one of the most respected companies in the country. This is more than a job—it’s your launchpad into a growing industry where your work truly matters.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Pre-Employment Checks

As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms .

Equal Opportunity Employer – Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Application Assistance

If you are an individual with a disability and need assistance in the application process please contact 614-775-1400 or email [e-mail] .
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.