Remote Patient Care Customer Advocate

HCA Healthcare, Inc.; Caldwell (ID); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Behavioral health coverage

Telemedicine services

401(k) plan with match

Employee Stock Purchase Plan

Tuition assistance

Fertility and family building benefits

Paid time off

Job summary

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Work from Home team. The role handles inbound and outbound patient inquiries, reviews accounts, and secures payments while delivering professional service.

Candidates should have at least one year in customer service and preferably call center experience in healthcare. Schedule includes Monday–Friday, 10:30am–8:00pm CST, and the position requires living within 60 miles of an HCA hospital in listed states.

Qualifications

• Minimum one-year customer service experience in a healthcare or related setting.
• Previous call center experience preferred in a healthcare environment.
• Ability to devote 90% of shift to phone-based work.

Responsibilities

• Handle account inquiries via inbound and outbound calls from patients, guarantors, or third parties.
• Review patient account information in multiple systems and take actions to resolve inquiries.
• Document interactions in the systems and update insurance or demographics as needed.
• Work with patients to secure payment on outstanding balances using secure methods.
• Escalate complaints to appropriate department and maintain professional patient experience.
• Meet department performance metrics for production and quality.

Skills

Customer service

Call center experience

Healthcare environment knowledge

Phone etiquette

Job description

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Work from Home team. The role handles inbound and outbound patient inquiries, reviews accounts, and secures payments while delivering professional service.

Candidates should have at least one year in customer service and preferably call center experience in healthcare. Schedule includes Monday–Friday, 10:30am–8:00pm CST, and the position requires living within 60 miles of an HCA hospital in listed states.