Remote Patient Collections Specialist – Healthcare

HCA Healthcare, Inc.; Dublin (GA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine services

401(k) match

Tuition assistance

Job summary

HCA Healthcare, Inc. is seeking a Patient Account Collections Specialist to perform outbound calls and follow-ups on patient receivables with a focus on customer service. This is a work-from-home role; you must live within an HCA Healthcare hospital market area and be within 60 miles of a listed market.

The position requires a mid/evening shift once per week and one Saturday per month. Experience in call centers, healthcare collections, and a patient-focused approach are valued.

Qualifications

• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• BILINGUAL is not required, but a plus

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and elevate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Skills

Call Center

Healthcare collections

Customer service

Bilingual

Job description

HCA Healthcare, Inc. is seeking a Patient Account Collections Specialist to perform outbound calls and follow-ups on patient receivables with a focus on customer service. This is a work-from-home role; you must live within an HCA Healthcare hospital market area and be within 60 miles of a listed market.

The position requires a mid/evening shift once per week and one Saturday per month. Experience in call centers, healthcare collections, and a patient-focused approach are valued.