Remote Patient Care Call Center Agent

HCA Healthcare, Inc.; Sarasota (FL); Remote; USD 32,000 - 42,000; Full time

Job summary

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to handle patient and guarantor inquiries from home. The role focuses on resolving account balances, updating records, and ensuring compliant, high-quality service, with performance metrics to meet.

The position is remote and requires proximity within 60 miles of an HCA hospital as noted. You will work in a team that emphasizes compassionate communication, accurate data entry, and secure payment handling, supporting patients

Qualifications

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment preferred
• Ability to work a minimum of 90% of your day on the phone uninterrupted

Responsibilities

• Handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties
• Review patient account information in multiple systems and take appropriate action
• Document patient inquiry and actions taken in the appropriate systems
• Update or add insurance or demographic information and request rebill
• Work with patients to secure payment on outstanding balances using secured methods
• Escalate patient complaints to the appropriate department
• Create a positive patient experience through active listening and professional communication
• Follow CSO guidelines and meet departmental performance metrics
• Maintain knowledge of workflow, systems, and tools used in the department

Skills

Customer service

Call center experience

Communication skills

Job description

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to handle patient and guarantor inquiries from home. The role focuses on resolving account balances, updating records, and ensuring compliant, high-quality service, with performance metrics to meet.

The position is remote and requires proximity within 60 miles of an HCA hospital as noted. You will work in a team that emphasizes compassionate communication, accurate data entry, and secure payment handling, supporting patients