Remote Patient Care Center Agent

HCA Healthcare, Inc.; Las Vegas (NV); Remote; USD 21.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Prescription drug coverage

Dental coverage

Vision coverage

Behavioral health services

Telemedicine services

401(k) with company match

Employee stock purchase plan

Tuition assistance

Life insurance

Zusammenfassung

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle inbound and outbound patient inquiries from a home-based setting within 60 miles of an HCA Hospital.

The role focuses on resolving account questions, collecting payments, and maintaining accurate patient data while upholding CSO guidelines and quality metrics. The position requires at least one year of customer service experience, with healthcare contact center background preferred.

Qualifikationen

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment preferred
• Ability to work a minimum of 90% of your day on the phone uninterrupted

Aufgaben

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Kenntnisse

Customer service

Call center

Phone etiquette

Able to work 90% phone time

Jobbeschreibung

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle inbound and outbound patient inquiries from a home-based setting within 60 miles of an HCA Hospital.

The role focuses on resolving account questions, collecting payments, and maintaining accurate patient data while upholding CSO guidelines and quality metrics. The position requires at least one year of customer service experience, with healthcare contact center background preferred.