Remote Patient Care Coordinator: High-Volume Support

Talentify; Orlando (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Disability insurance

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

Actalent is seeking a Patient Care Coordinator in Orlando, FL to support patients and clinical staff by handling 100+ inbound calls daily and coordinating follow-ups. The role leverages Medical Assistant or Pharmacy Technician background to manage refills, prior authorizations, and lab orders within a busy center.

The position requires EMR proficiency (Athena), strong communication, and knowledge of insurance processes. Onsite work, with comprehensive benefits and growth opportunities.

Qualifications

• 1 year of Medical Assistant or Pharmacy Technician experience.
• 1 year in a high-volume call center environment.
• High school diploma or equivalent.
• Experience with EMR/EHR systems including Athena.
• Knowledge of medical terminology and insurance processes.

Responsibilities

• Answer a high volume of inbound patient phone calls in a contact center environment and provide courteous, efficient service.
• Perform patient follow-ups and schedule follow-up appointments, ensuring all details are accurately documented.
• Update patient information and clinical notes through data entry in the EMR system, including Athena.
• Handle electronic refill scripts (ERX) and support medication management processes.
• Order labs as requested by clinical staff and ensure lab orders are entered correctly into the system.
• Relay lab results to patients and/or clinical teams in a timely and accurate manner, following established protocols.
• Support prior authorization processes for medications and related services, coordinating with pharmacies and insurance as needed.
• Utilize medical terminology and clinical knowledge to support patient care coordination and communication.
• Provide front desk–style customer service over the phone, including answering questions, routing calls, and resolving basic issues.
• Collaborate with healthcare team members to ensure smooth clinical support and continuity of care.
• Maintain accurate and up-to-date medical records and electronic health records in compliance with organizational standards.
• Handle insurance-related inquiries and documentation as part of patient coordination activities.
• Demonstrate strong customer service skills while managing 100+ calls per day in a professional and organized manner.

Skills

Medical Assistant experience

Pharmacy Technician experience

High-volume call center

EMR/EHR (Athena)

Customer service

Insurance/authorization knowledge

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Actalent is seeking a Patient Care Coordinator in Orlando, FL to support patients and clinical staff by handling 100+ inbound calls daily and coordinating follow-ups. The role leverages Medical Assistant or Pharmacy Technician background to manage refills, prior authorizations, and lab orders within a busy center.

The position requires EMR proficiency (Athena), strong communication, and knowledge of insurance processes. Onsite work, with comprehensive benefits and growth opportunities.