Patient Access Coordinator

Access healthcare; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Access Healthcare's Patient Access Engagement Division seeks dependable candidates to handle high-volume inbound calls and schedule patient appointments across multiple clinical sites.

You will input demographics and insurance information into the practice management system, document call outcomes, and collaborate with colleagues to meet department goals. HIPAA compliance and EPIC/EMR proficiency are required for this role.

Qualifications

• EPIC System experience required or preferred.
• Experience with EMR scheduling software.
• Excellent communication skills over the phone.
• Ability to multi-task in a fast-paced environment with attention to detail.
• Familiarity with HIPAA and patient privacy requirements.

Responsibilities

• Answer a high volume of calls using a multi-line phone.
• Schedule appointments for multiple clinical sites according to client protocols.
• Gather and input patient demographics and insurance information into the practice management system.
• Document call activity, outcomes, and notes in the client system.
• Work collaboratively with colleagues to meet department goals.
• Assist callers and navigate them to appropriate resources.
• Meet attendance and performance standards.
• Perform other duties as assigned.

Skills

Excellent communication skills

Multitasking

Attention to detail

Phone etiquette

HIPAA compliance

Tools

EPIC System

EMR scheduling software

Job description

Job Summary:Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.Shift: 8:30 - 5:00 ESTSupervisory Responsibilities:This position has no direct supervisory responsibilities.Duties/Responsibilities:Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)Schedule appointments for multiple clinical sites according to client-specific protocols.Gather & input patient demographic and insurance information into the practice management system.Report complex clinical issues to the appropriate supervisor/client partner.Document call activity, outcomes, and other notes as needed in the client system.Work collaboratively with colleagues to meet the goals and objectives of the department.Assist callers and navigate them to the appropriate resources.Must meet attendance and performance standards.Perform other duties as assigned.Required Skills/Abilities:EPIC SystemExperience using an EMR and scheduling softwareExcellent communication skills over the phoneAbility to multi-task in a fast-paced environment with a high degree of attention to detailStrong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)Education and Experience:1+ Year(s) of experience with HIPAA and patient privacy requirements.2+ Years of experience with medical terminology, EHR systems, and insurance processes.2+ Years of experience in healthcare customer service or clinical support environments.2+ Years of experience working in a call centerPhysical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift to 15 pounds at a time.