Remote Patient Care Coordinator - 24/7 Triage Support

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Flexible spending accounts

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Patient Care Coordinator to support patients, providers and members remotely from home. You will handle inbound calls, assist with insurance questions, explain benefits and coordinate care with nurses when needed.

The role requires a high school diploma or GED, healthcare experience, strong computer skills, and excellent communication. You must be able to work day and night shifts and provide two 22-inch monitors.

Qualifications

• Requires a High School Diploma or GED and healthcare experience.
• Proficient in data entry, screen navigation and keyboarding.
• Experience using Microsoft Outlook and Word.
• Strong customer service and communication skills.
• Empathy and compassion in patient interactions.

Responsibilities

• Take inbound calls from patients, providers and members.
• Assist callers with insurance questions and needs.
• Explain how to use health insurance and locate services.
• Provide 24/7 triage support and coordinate RN guidance when needed.
• Answer inquiries about claims, appeals and authorizations.
• Contribute to positive patient outcomes through attentive service.

Skills

Customer service

Communication

Empathy

Data entry

Keyboarding

Screen navigation

Shift flexibility

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is seeking a Patient Care Coordinator to support patients, providers and members remotely from home. You will handle inbound calls, assist with insurance questions, explain benefits and coordinate care with nurses when needed.

The role requires a high school diploma or GED, healthcare experience, strong computer skills, and excellent communication. You must be able to work day and night shifts and provide two 22-inch monitors.