Patient Care Coordinator | Remote

Carenet Health; San Antonio (TX); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan with company match

Paid time off and holidays

Flexible spending accounts

Employee wellness programs

Career development opportunities

Job summary

Carenet Health is seeking a Patient Care Coordinator to support patients, providers and members remotely from home. You will handle inbound calls, assist with insurance questions, explain benefits and coordinate care with nurses when needed.

The role requires a high school diploma or GED, healthcare experience, strong computer skills, and excellent communication. You must be able to work day and night shifts and provide two 22-inch monitors.

Qualifications

• Requires a High School Diploma or GED and healthcare experience.
• Proficient in data entry, screen navigation and keyboarding.
• Experience using Microsoft Outlook and Word.
• Strong customer service and communication skills.
• Empathy and compassion in patient interactions.

Responsibilities

• Take inbound calls from patients, providers and members.
• Assist callers with insurance questions and needs.
• Explain how to use health insurance and locate services.
• Provide 24/7 triage support and coordinate RN guidance when needed.
• Answer inquiries about claims, appeals and authorizations.
• Contribute to positive patient outcomes through attentive service.

Skills

Customer service

Communication

Empathy

Data entry

Keyboarding

Screen navigation

Shift flexibility

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Carenet Health is not authorized to hire in certain states due to internal business considerations: AZ, CA, CO, ME, NE, NJ, NY, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico

Start date: 12/3/2026

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Compensation

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Patient Care Coordinator is $15.00 per hour.

• Health, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Some Of What You Will Be Doing

• Take inbound calls from patients, providers and members
• Help manage calls for patients that may be sick, in an emergent situations or more
• Support members with their insurance needs, questions or concerns
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations
• Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice
• Answer inquiries on benefit claims, appeals, and authorizations
• The best part, you will be making a difference in someone's life!

How To Thrive When Working At Home

• Safety
  • Choose a consistent work area/office
  • Make your area physically safe
  • Stay organized
  • Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
  • Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required - will be verified during background check
• Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Excellent oral and written communication skills
• Excellent demonstration of caring, empathy and compassion
• Able to work mid-day and nights with alternating OFF
• Able to provide 2 monitors 22 inch each with HDMI and Display ports

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.