Remote Patient Care Coordinator

Clinical Partners; United States; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Birthday day off

Benefits Platform

Life Assurance

Wellbeing portal and EAP

Charitable events

Job summary

Clinical Partners is seeking a Patient Services Administrator to provide frontline telephone, email and chat support for patients, ensuring a smooth journey and high-quality care. You will book appointments, handle enquiries, and maintain accurate patient data while upholding confidentiality.

The role requires empathy, resilience, and the ability to thrive in a high-volume environment. DBS check is part of safeguarding; remote-first with UK base.

Qualifications

• Minimum three years patient-facing administrative experience, ideally in healthcare.
• Experience using databases and performing data entry.
• Ability to maintain confidentiality in all communications and records.
• Experience working remotely in a fast-paced, customer-facing environment.
• Familiarity with EMIS and healthcare IT systems.

Responsibilities

• Answer patient inquiries by phone, email and chat; book appointments and coordinate treatment plans.
• Signpost parents, carers and professionals and escalate issues to supervisors when needed.
• Maintain accurate patient records and ensure data is up-to-date and compliant with policies.
• Provide accurate information to patients and families in a courteous manner.

Skills

Patient-facing experience

Data entry

Confidentiality

Remote work experience

Strong communication

Tools

EMIS

Salesforce

Windows 10

Job description

Clinical Partners is seeking a Patient Services Administrator to provide frontline telephone, email and chat support for patients, ensuring a smooth journey and high-quality care. You will book appointments, handle enquiries, and maintain accurate patient data while upholding confidentiality.

The role requires empathy, resilience, and the ability to thrive in a high-volume environment. DBS check is part of safeguarding; remote-first with UK base.