Patient Services Administrator- fully remote

Clinical Partners; United States; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Birthday day off

Benefits Platform

Life Assurance

Wellbeing portal and EAP

Charitable events

Job summary

Clinical Partners is seeking a Patient Services Administrator to provide frontline telephone, email and chat support for patients, ensuring a smooth journey and high-quality care. You will book appointments, handle enquiries, and maintain accurate patient data while upholding confidentiality.

The role requires empathy, resilience, and the ability to thrive in a high-volume environment. DBS check is part of safeguarding; remote-first with UK base.

Qualifications

• Minimum three years patient-facing administrative experience, ideally in healthcare.
• Experience using databases and performing data entry.
• Ability to maintain confidentiality in all communications and records.
• Experience working remotely in a fast-paced, customer-facing environment.
• Familiarity with EMIS and healthcare IT systems.

Responsibilities

• Answer patient inquiries by phone, email and chat; book appointments and coordinate treatment plans.
• Signpost parents, carers and professionals and escalate issues to supervisors when needed.
• Maintain accurate patient records and ensure data is up-to-date and compliant with policies.
• Provide accurate information to patients and families in a courteous manner.

Skills

Patient-facing experience

Data entry

Confidentiality

Remote work experience

Strong communication

Tools

EMIS

Salesforce

Windows 10

Job description

Patient Services Administrator- fully remote

At Clinical Partners, one of the UK’s leading providers of mental health services, we believe in making every patient feel heard, supported, and cared for.

We’re looking for Patient Services Administrators to provide frontline telephone, email and chat support for Clinical Partners patients to ensure a smooth patient journey and high-quality care. This involves dealing sensitively with patients, clinical professionals, carers and families by taking telephone calls, booking patient/ clinic appointments, signposting parents/carers and professionals, administering Salesforce and other patient service specific administration duties.

This role is ideal for individuals who are naturally empathetic, calm under pressure, and thrive in high-volume, fast-paced environments. You’ll need to be resilient, self-motivated, and accountable someone who brings both heart and focus to every conversation.

Accountabilities and Deliverables

Some tasks may be delegated but the post holder remains responsible for ensuring that they are carried out satisfactorily.

To act as the responsive first point of contact to Clinical Partners’ services, providing responsive excellent customer care when dealing with enquires, answering queries, and calls and knowing when to escalate onwards.

To deal appropriately and sensitively with professionals, patients, clients, carers, and family enquiries, adhering to strict policies regarding confidentiality and compliance at all times.

To book appointments and any ongoing treatment and support for patients.

Maintain accurate entry of data to ensure that all patient records are kept up to date with any details relevant to the patient’s needs, attendance, appointments, assessments, and ongoing care requirements.

To be responsible for identifying and escalating any issues to the relevant supervisor which compromise delivery of the pathway, e.g., changes to a patient’s needs, delays in assessment reports etc.

Provide cross cover for other team members to ensure a consistent and effective administration service is maintained at all times.

Provide accurate and clear service information for patients and their family/carers where appropriate, and in a friendly, efficient and courteous way.

When necessary, to support the Clinical Partners operations and governance teams in the coordination of sensitive matters relating to patient safeguarding, accident, data incident, complaints and concerns processes as specified in the relevant Clinical Partners policies.

Skills and Experience

• A minimum of three years relevant patient-facing, administrative experience, ideally in a healthcare environment
• Experience of using databases and performing basic data entry
• Strong IT Skills- you will be invited to an online Windows 10 skills assessment as the next step of the selection process to evaluate your knowledge
• Clear understanding of the need to maintain confidentiality in all areas of work including phone conversations, written materials and digital materials and processes.
• Experience of working in a fast paced, customer facing environment remotely
• Proven experience of working with EMIS

Remuneration and Benefits

• 25 days paid holiday (increasing with service to 28 days) plus bank holidays.
• A day off for your birthday.
• Benefits Platform
• Life Assurance
• Opportunities to take part in charitable events
• Access to a Wellbeing portal and Employee Assistance Programme (EAP)

This is a full-time, fixed-term contract with 7 working hours + one-hour lunch break per day (35 working hours per week), working on a Rota-basis to cover hours between 8:00am and 6:00pm. Remote-first position; however, you must be based in the United Kingdom and have the right to work to be considered.

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.