Remote Patient Care Coordinator & Tech Support

Hireframe; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Permanent remote work flexibility

Paid Time Off

HMO coverage

Annual performance bonuses

Dedicated coaches for skill-building

Opportunities for professional growth

Applicable for full-time permanent角色

Job summary

Hireframe is seeking a care-delivery support professional to assist elderly residents with technology, coordinate installer visits, and relay data insights to social workers. You will handle escalation to engineering when needed, and build recurring playbooks for common questions.

The role emphasizes empathy, independent work, and strong communication across residents, families, and care teams. This is a permanent remote position with UK scheduling considerations noted in requirements.

Qualifications

• Clinical or care experience is essential.
• RN preferred or equivalent patient-facing care experience.

Responsibilities

• Contact elderly residents to explain technology, obtain consent, and prep for installation.
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Skills

Clinical care

Clear communication

Phone outreach

CRM experience

Organization

Independent work

Feedback mindset

Empathy

Education

RN licensed (PH-licensed RN preferred)

Tools

HubSpot

Zendesk

Freshdesk

Salesforce

Job description

Hireframe is seeking a care-delivery support professional to assist elderly residents with technology, coordinate installer visits, and relay data insights to social workers. You will handle escalation to engineering when needed, and build recurring playbooks for common questions.

The role emphasizes empathy, independent work, and strong communication across residents, families, and care teams. This is a permanent remote position with UK scheduling considerations noted in requirements.