Remote Care Coordinator - Patient Support (TX)

US Oncology Network-wide Career Opportunities; Dallas (TX); A distancia; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology in a remote capacity while residing in Texas. This full-time role supports CNST Region and may require occasional on-site training or meetings.

You will coordinate healthcare services between patients, families, providers, and care institutions, handling scheduling, education, and guidance, with a focus on delivering exceptional patient experiences and meeting service level expectations.

Formación

• High school diploma or equivalent.
• Two years of call center experience.
• Proven work experience in a customer service role.
• Healthcare experience and familiarity with medical terminology.
• Proficient in Microsoft Office.

Responsabilidades

• Provide outstanding customer service while coordinating healthcare services between patients, families, providers, and other healthcare institutions.
• Schedule appointments and support patient and provider needs.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Document interactions and follow up to ensure issues are resolved.
• Meet or exceed service level metrics for quality and productivity.
• Stay up-to-date with product and service information and promotions.

Conocimientos

Customer service

Call center experience

Communication

Active listening

Problem solving

Time management

Multitasking

CRM software

Microsoft Office

Educación

High school diploma or equivalent

Herramientas

EMR system

Descripción del empleo

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology in a remote capacity while residing in Texas. This full-time role supports CNST Region and may require occasional on-site training or meetings.

You will coordinate healthcare services between patients, families, providers, and care institutions, handling scheduling, education, and guidance, with a focus on delivering exceptional patient experiences and meeting service level expectations.