Remote Care Center Coordinator for Patient Experience

US Oncology Inc.; Dallas (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Discounts

Job summary

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to support our CNST Region. This full-time role is remote with occasional on-site training, requiring strong patient-focused service and coordination across providers.

You will handle scheduling, answer inquiries, and guide patients through care processes, using EMR and CRM tools. Bilingual Spanish/English skills are a plus; prior healthcare or call-center experience is preferred.

Qualifications

• High school diploma or equivalent.
• One year of experience in customer service, call center or healthcare-related role.
• Previous healthcare experience and familiarity with medical terminology.
• Computer skills and proficiency in Microsoft Office.

Responsibilities

• Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and concerns in a timely and effective manner.
• Document customer interactions and record details of inquiries, comments, and complaints.
• Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction.
• Meet or exceed established service level metrics for quality and productivity.
• Stay up-to-date with product and service information and promotions.
• Work collaboratively with other team members to provide excellent customer service.
• Perform other duties as assigned by the Contact Center leadership

Skills

Customer service

Call center experience

Microsoft Office

CRM software

Bilingual (Spanish and English)

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR) system

CRM software

Job description

The US Oncology Network in Texas is seeking a Contact Center Care Coordinator to support our CNST Region. This full-time role is remote with occasional on-site training, requiring strong patient-focused service and coordination across providers.

You will handle scheduling, answer inquiries, and guide patients through care processes, using EMR and CRM tools. Bilingual Spanish/English skills are a plus; prior healthcare or call-center experience is preferred.