Healthcare Call Center Specialist — Remote After Training

Fair Haven Community Health Care; New Haven (CT); Hybrid; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Voluntary benefits

Paid Holidays

PTO

Tuition reimbursement

Job summary

Fair Haven Community Health Care in Connecticut seeks a Call Center Representative to serve patients and clinical staff with excellent customer service. You will triage calls, schedule patient appointments, and accurately enter demographic and insurance information.

The role requires 1–2 years in a high-volume medical call center, a High School diploma (Associate's degree preferred), and bilingual English/Spanish. Variable shifts; remote work may be possible after onsite training.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1–2 years in a high-volume medical call center preferred.

Responsibilities

• Triage calls and schedule new/existing patients with appropriate provider.
• Answer multi-line telephone system and direct calls efficiently.
• Accurately collect and input demographic and insurance information.
• Perform other related duties as assigned.

Skills

Customer service

Data entry

Phone etiquette

Bilingual

Education

High School diploma

Associate's degree preferred

Job description

Fair Haven Community Health Care in Connecticut seeks a Call Center Representative to serve patients and clinical staff with excellent customer service. You will triage calls, schedule patient appointments, and accurately enter demographic and insurance information.

The role requires 1–2 years in a high-volume medical call center, a High School diploma (Associate's degree preferred), and bilingual English/Spanish. Variable shifts; remote work may be possible after onsite training.