Remote Patient Care Advocate

LucyRx; Las Vegas (NV); Remote; USD 28,000 - 33,000; Full time

Job summary

LucyRx is seeking a Patient Care Advocate to deliver high-quality, empathetic support to members through Care Guide programs. You will handle inbound inquiries, proactive outreach, and issue resolution while ensuring HIPAA-compliant processes.

You will collaborate with Team Leads and cross-functional partners to uphold member experience, quality, and compliance standards in a remote-first setting.

Qualifications

• Experience in Healthcare operations, Patient Advocacy, Care Coordination, customer service, or related fields preferred.
• Experience in PBM, Specialty Pharmacy, or Healthcare services preferred.
• Strong communication and interpersonal skills.
• Ability to meet real-time performance, member outreach, and service metrics.
• Excellent problem-solving and decision-making skills.
• Knowledge of HIPAA and healthcare compliance standards.
• Proficiency in Microsoft Office tools.
• High emotional intelligence and member-centered mindset.

Responsibilities

• Respond to member inquiries with timely, accurate, and compassionate Care Guide support.
• Perform proactive member outreach in support of Care Guide programs, including education and follow-up.
• Meet productivity, quality, and schedule adherence expectations; escalate when needed.
• Follow Care Guide workflows to resolve member needs efficiently.
• Identify operational issues and communicate observations to leadership.
• Document outreach attempts, status, outcomes, and next steps in approved systems.
• Coordinate with internal teams to support timely member resolution.
• Provide frontline feedback on workflow effectiveness and member friction points.

Skills

Healthcare operations

Patient advocacy

Care coordination

Customer service

HIPAA compliance

Microsoft Office

Emotional intelligence

Education

Certified Pharmacy Technician (CPhT) credential

Job description

LucyRx is seeking a Patient Care Advocate to deliver high-quality, empathetic support to members through Care Guide programs. You will handle inbound inquiries, proactive outreach, and issue resolution while ensuring HIPAA-compliant processes.

You will collaborate with Team Leads and cross-functional partners to uphold member experience, quality, and compliance standards in a remote-first setting.