Remote Patient Billing & Support Specialist

VALUE-BASED RCM; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Work from home

401K plan options with company match

Company-sponsored medical, dental, and

vision insurance

Job summary

Value-Based RCM, Inc. is seeking a Patient Account Specialist to handle inbound and outbound calls, providing information on patient accounts and procedures while ensuring the highest level of patient satisfaction.

This remote role requires strong communication, problem-solving, and a solid understanding of PHI and HIPAA guidelines. You will interact with patients via phone, email, or chat, assist with inquiries about accounts, charges, and insurance, and collaborate with multiple departments to

Qualifications

• High school diploma or equivalent required.
• Healthcare customer service experience preferred.
• Knowledge of HIPAA and PHI guidelines.
• Excellent problem-solving and communication skills.
• Ability to work remotely and manage time effectively.

Responsibilities

• Interact with patients via phone, email, or chat to provide account information and support.
• Explain charges and insurance information in a clear, professional manner.
• Coordinate with departments to resolve patient requests promptly.
• Adhere to HIPAA standards and protect patient information.
• Identify improvements to processes and services within the department.

Skills

Problem-solving

Communication

Active listening

HIPAA/PHI guidelines

Independent & team work

Attention to detail

PHI handling

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

Value-Based RCM, Inc. is seeking a Patient Account Specialist to handle inbound and outbound calls, providing information on patient accounts and procedures while ensuring the highest level of patient satisfaction.

This remote role requires strong communication, problem-solving, and a solid understanding of PHI and HIPAA guidelines. You will interact with patients via phone, email, or chat, assist with inquiries about accounts, charges, and insurance, and collaborate with multiple departments to