Patient Account Specialist

VALUE-BASED RCM; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Work from home

401K plan options with company match

Company-sponsored medical, dental, and

vision insurance

Job summary

Value-Based RCM, Inc. is seeking a Patient Account Specialist to handle inbound and outbound calls, providing information on patient accounts and procedures while ensuring the highest level of patient satisfaction.

This remote role requires strong communication, problem-solving, and a solid understanding of PHI and HIPAA guidelines. You will interact with patients via phone, email, or chat, assist with inquiries about accounts, charges, and insurance, and collaborate with multiple departments to

Qualifications

• High school diploma or equivalent required.
• Healthcare customer service experience preferred.
• Knowledge of HIPAA and PHI guidelines.
• Excellent problem-solving and communication skills.
• Ability to work remotely and manage time effectively.

Responsibilities

• Interact with patients via phone, email, or chat to provide account information and support.
• Explain charges and insurance information in a clear, professional manner.
• Coordinate with departments to resolve patient requests promptly.
• Adhere to HIPAA standards and protect patient information.
• Identify improvements to processes and services within the department.

Skills

Problem-solving

Communication

Active listening

HIPAA/PHI guidelines

Independent & team work

Attention to detail

PHI handling

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

• Customer Service
• Medical Billing

RESPONSIBILITIES

• Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
• Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
• Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
• Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
• Support team through strong attendance and performance Perform other duties as assigned

Requirements

KNOWLEDGE AND SKILLS

• Excellent problem-solving and communication skills, including active listening
• Working knowledge of EOB's, CPT and DX codes
• Ability to work independently and as part of a team
• Knowledge of HIPAA and PHI guidelines
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Strong organizational skills and attention to detail
• Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

• High school diploma or equivalent required
• Healthcare customer service experience required

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

BENEFITS:

• Paid time off
• Work from home
• 401K plan options with company match
• Company-sponsored medical, dental, and vision insurance
• Company-paid life insurance, long-term disability, and shot-term disability