Patient Account Specialist

VBRCM; United States; Remote; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Work from home

401K plan options with company match

Company-sponsored medical, dental, and

vision insurance

Job summary

Value-Based RCM, Inc. is seeking a Patient Account Specialist to manage inbound and outbound calls related to patient accounts while delivering high levels of patient satisfaction.

The role emphasizes HIPAA compliance and accurate handling of PHI. Responsibilities include assisting patients via phone, email, or online chat, explaining charges and insurance details, coordinating with internal departments, and identifying opportunities to improve processes.

Qualifications

• High school diploma or equivalent required.
• Healthcare customer service experience required.
• Excellent problem-solving and communication skills, including active listening.
• Working knowledge of EOBs, CPT and DX codes.
• Knowledge of HIPAA and PHI guidelines.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Ability to work independently and as part of a team.

Responsibilities

• Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedures.
• Use, protect, and disclose patient PHI in accordance with HIPAA standards.
• Coordinate with VBRCM departments to ensure patient requests are handled promptly and appropriately.
• Assist patients with inquiries regarding their account, charges, and insurance details.
• Identify opportunities to improve processes and services within the department.
• Maintain a strong knowledge of client processes and support team through reliable attendance.

Skills

Problem-solving

Active listening

Communication skills

HIPAA/PHI guidelines

Teamwork

Remote work

Organizational skills

EOB/CPT/DX codes knowledge

Education

High school diploma

Healthcare customer service experience

Tools

Microsoft Office

Outlook

Excel

Word

Job description

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls related to patient accounts, all while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

• Customer Service
• Medical Billing

RESPONSIBILITIES

• Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
• Interact with patients via phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
• Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments within VBRCM to ensure patient requests are handled appropriately and timely
• Identify opportunities to improve processes and services within the department and company Maintain a strong knowledge of client processes
• Support team through strong attendance and performance Perform other duties as assigned

Requirements

KNOWLEDGE AND SKILLS

• Excellent problem-solving and communication skills, including active listening
• Working knowledge of EOB's, CPT and DX codes
• Ability to work independently and as part of a team
• Knowledge of HIPAA and PHI guidelines
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Strong organizational skills and attention to detail
• Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

• High school diploma or equivalent required
• Healthcare customer service experience required

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

BENEFITS:

• Paid time off
• Work from home
• 401K plan options with company match
• Company-sponsored medical, dental, and vision insurance
• Company-paid life insurance, long-term disability, and shot-term disability