Remote Patient Billing & Support Specialist

Ensemble Health Partners; Kentucky; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Tuition reimbursement

Job summary

Ensemble Health Partners is seeking a Customer Service Associate Specialist to handle incoming calls from patients, manage statements, post guarantor payments, and set up payment plans within policy.

This remote role requires 1–2 years of healthcare customer service, a high school diploma or GED, and CRCR certification within 9 months. You will collaborate with Revenue Cycle teams to resolve issues and support charity screening when needed.

Qualifications

• Customer Service and Call Center experience preferred 1-2 years’ experience in healthcare industry preferred
• Minimum Education: High School Diploma or GED
• Certifications: CRCR within 9 months of hire
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

• Answering patient questions regarding statements
• Posting guarantor payments
• Setting up payment plans within our policies
• Researching and resolving issues with accounts that have been identified by patients
• Reaching out to appropriate departments to resolve any requests made by patients
• Connecting patients with financial counseling department for charity screening
• Communicating patient balances
• Meeting collection goals as set by department, and providing excellent customer service for all of our patients
• Must have knowledge of all areas of the Revenue Cycle.
• Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues

Skills

Customer Service

Call Center

Healthcare experience

Education

High School Diploma or GED

Job description

Ensemble Health Partners is seeking a Customer Service Associate Specialist to handle incoming calls from patients, manage statements, post guarantor payments, and set up payment plans within policy.

This remote role requires 1–2 years of healthcare customer service, a high school diploma or GED, and CRCR certification within 9 months. You will collaborate with Revenue Cycle teams to resolve issues and support charity screening when needed.