Remote-Ready Patient Billing Support Specialist

Vanguard Skin Specialists; Colorado Springs (CO); On-site; USD 42,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Graduate School Stipend

Bereavement pay

Maternity & Bonding Leave

Employee Discounts on products and est

Medical benefits (partial)"

Vision, dental and 401K

Job summary

Vanguard Skin Specialists is seeking a Patient Support Billing Specialist to manage a high-volume billing phone line and assist patients with questions about payments and insurance information. You will respond via phone, email, and patient portal, documenting all interactions and ensuring timely resolution.

The ideal candidate has 1–2 years in medical billing or healthcare customer service, with strong communication skills and attention to detail.

Qualifications

• 1–2 years of experience in medical billing, patient accounts, or healthcare customer service.
• Proficient understanding of insurance terminology, payment posting, and patient billing workflows.
• Strong verbal and written communication skills.
• Ability to explain billing and insurance concepts in a clear, patient-friendly manner.
• Excellent customer services and de-escalation skills.
• High attention to detail and accuracy.
• Ability to manage multiple communication channels simultaneously.
• Proficiency with billing systems and standard office software.

Responsibilities

• Serve as the primary support for a high-volume inbound billing phone line, managing an average of approximately 80 inbound patient calls per day.
• Respond to patient billing inquiries received via phone, billing email inbox, and patient portal.
• Attempt live patient contact when possible and return voicemails, emails, and portal messages within 24 business hours of receipt.
• Contact patients regarding declined card-on-file payments and assist with payment resolution.
• Reach out to patients to obtain or correct insurance information as needed.
• Educate patients on billing statements, balances, payment options, and insurance coverage at a high level.
• Accurately document all patient interactions, actions taken, and account updates in the billing system.
• Escalate complex or sensitive billing issues to appropriate internal teams as needed.
• Maintain compliance with HIPAA and organizational policies.
• Provide technical support to internal customers through the Billing Help Desk.
• Participate and contribute to departmental workshops and project days

Skills

Medical billing

Patient accounts

Healthcare CS

Insurance terminology

Communication skills

Attention to detail

Multi-channel support

Billing software

Tools

Billing software

Job description

Vanguard Skin Specialists is seeking a Patient Support Billing Specialist to manage a high-volume billing phone line and assist patients with questions about payments and insurance information. You will respond via phone, email, and patient portal, documenting all interactions and ensuring timely resolution.

The ideal candidate has 1–2 years in medical billing or healthcare customer service, with strong communication skills and attention to detail.