Remote Patient Billing Specialist

Five Star Solutions; St. Louis (MO); Remote; USD 21,000 - 22,000; Full time

Job summary

Five Star Solutions is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role requires empathetic, accurate service while navigating healthcare billing systems.

You will handle payments, plans, and advanced billing tasks from a home office. The position supports patients across standard healthcare billing scenarios.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transactions experience preferred.
• High school diploma or GED required; additional billing or healthcare education is a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone accurately.
• Create and maintain payment plans following guidelines.
• Explain claim notes, balances, and outcomes to patients clearly.
• Verify and update insurance information in EMR.
• Resubmit pending or corrected claims as needed.
• Educate patients on billing concepts such as deductibles, coinsurance, and COB.
• Identify discrepancies and coordinate with internal teams to resolve issues.
• Use billing systems, EMR platforms, and knowledge resources.

Skills

Customer service

Healthcare billing

Payment processing

English proficiency

Remote work ability

Data entry

Attention to detail

HIPAA awareness

Education

High school diploma or GED

Tools

EMR systems

Standard computer applications

Job description

Five Star Solutions is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role requires empathetic, accurate service while navigating healthcare billing systems.

You will handle payments, plans, and advanced billing tasks from a home office. The position supports patients across standard healthcare billing scenarios.