Remote Patient Billing Specialist

Five Star Solutions; Columbus (GA); Remote; USD 21,000 - 23,000; Full time

Job summary

Five Star Solutions seeks a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role emphasizes empathetic, accurate service within healthcare billing systems.

You will handle payment plans, educate patients, and ensure compliance across multiple systems. The position requires strong communication, healthcare billing knowledge, and independence in a remote environment, with a starting hourly wage of

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone accurately per policies.
• Create and maintain payment plans per guidelines.
• Ensure transaction accuracy and data integrity.
• Explain claim notes, balances, and billing outcomes to patients.
• Verify and update insurance information for completeness.
• Update EMR with insurance data and resubmit claims.
• Educate patients on COB, deductibles, coinsurance, and denials.
• Identify discrepancies and coordinate resolutions with internal teams.
• Research account history to identify root causes of billing issues.
• Maintain professionalism and empathy in financial discussions.
• Use billing systems, EMR platforms, and knowledge resources.
• Adhere to documentation, privacy, and security requirements.
• Maintain schedule adherence and participate in training.

Skills

Verbal communication

Written communication

Analytical thinking

Healthcare billing

Insurance concepts

Explain billing clearly

Multi-system navigation

Attention to detail

Organization

Education

High school diploma or GED

Tools

EMR systems

Computer applications

Job description

Five Star Solutions seeks a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. This remote role emphasizes empathetic, accurate service within healthcare billing systems.

You will handle payment plans, educate patients, and ensure compliance across multiple systems. The position requires strong communication, healthcare billing knowledge, and independence in a remote environment, with a starting hourly wage of