Remote Patient Billing & Collections Specialist

Elite Sports Medicine + Orthopedics; Nashville (TN); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Elite Sports Medicine + Orthopedics is seeking a Patient Collections Specialist to support patients with outstanding balances and billing questions. The role starts in-person at 2004 Hayes Street, Nashville, TN and transitions to fully remote after training, with a requirement to reside in Tennessee.

You will post payments, manage collections workflows, negotiate payment plans, and maintain accurate account documentation using the practice management system.

Qualifications

• High school diploma or equivalent required; college/trade school preferred.
• Experience in physician office or hospital billing preferred.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Contact patients with outstanding balances and post payments in the practice management system.
• Review incoming documents and route to the appropriate team member.
• Submit refund requests and manage delinquent accounts for referral when needed.
• Explain bills and payment options; negotiate payment plans.
• Maintain accurate account documentation and respond to billing inquiries.

Skills

Medical billing

Billing collections

Communication skills

Multitasking

MS Office

Phone system

Practice management system

Negotiation

CPT/ICD-10 coding

Email proficiency

Billing practices

Education

High School Diploma

College/Trade school preferred

Tools

Practice management system

MS Office (Word/Excel/Outlook)

Multi-line phone system

Job description

Elite Sports Medicine + Orthopedics is seeking a Patient Collections Specialist to support patients with outstanding balances and billing questions. The role starts in-person at 2004 Hayes Street, Nashville, TN and transitions to fully remote after training, with a requirement to reside in Tennessee.

You will post payments, manage collections workflows, negotiate payment plans, and maintain accurate account documentation using the practice management system.