Patient Collections Specialist

Elite Sports Medicine; Nashville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Elite Sports Medicine + Orthopedics in Nashville seeks a Patient Collections Specialist to guide patients through billing questions and keep accounts accurate. This role is in-person at our Midtown location with training, then becomes fully remote, and you must reside in Tennessee.

We value strong communication, meticulous detail, and experience with medical billing and collections. Join a team dedicated to compassionate, precise account management and patient support.

Qualifications

• Experience in physician office or hospital billing preferred.
• Proficiency with multi-line phone system.
• Ability to explain financial obligations and negotiate payment plans.
• Knowledge of CPT/ICD-10 coding for orthopedic surgery is a plus.

Responsibilities

• Contact patients with outstanding balances and send communications per protocol.
• Post patient payments into the practice management system.
• Review incoming fax correspondence and route to the appropriate team member.
• Submit refund requests as needed; evaluate delinquent accounts for referral to third-party collection agencies.
• Utilize the Collection Module to track activity and establish payment plans within pre-approved guidelines.
• Answer and manage calls from the call queue.
• Assist patients with billing inquiries.
• Transfer calls to insurance collection specialists as appropriate.
• Communicate patient questions to billing department staff.
• Promote online bill payment and resources located there by guiding patients to pay their bill online.
• Complete other duties as assigned.

Skills

Customer service

Communication

Detail-oriented

Organizational skills

Billing knowledge

Education

High school diploma; college/trade preferred

Tools

Practice management system

MS Office Suite (Word, Excel, Outlook)

Email

Billing software

Job description

Job Details

Job Location: Midtown - Elite - Nashville, TN 37203

Job Shift: Day

Are you an organized, detail-oriented professional who enjoys helping people and providing excellent customer service? Do you have experience with medical billing, patient accounts, or collections?

Elite Sports Medicine + Orthopedics is looking for a Patient Collections Specialist to join our team! This role is an important part of helping our patients navigate their billing questions while ensuring accounts are handled accurately, professionally, and with compassion. This position is in person at our 2004 Hayes Street location but after training this posiiton is FULLY- REMOTE. You must live in the state of TN to apply for this position.

MINIMUM ESSENTIAL JOB REQUIREMENTS

Daily Responsibilities

• Contact patients with outstanding balances and send communications per protocol
• Post patient payments into the practice management system
• Review incoming fax correspondence and route to the appropriate team member
• Submit refund requests as neededEvaluate delinquent patient accounts for referral to third-party collection agencies
• Utilize the Collection Module to track activity and communication with patients and to establish payment plans within pre-approved guidelines
• Answer and manage calls from the call queue
• Assist patients with billing inquiries
• Transfer calls to insurance collection specialists as appropriate
• Communicate patient questions and requests to billing department personnel
• Promote the company website and patient resources located there by communicating to patients that they can pay their bill online
• Complete other duties as assigned

KNOWLEDGE, SKILL AND COMPETENCY REQUIREMENTS

• High school diploma required; college or trade school education preferred
• Previous experience working in a physician office or hospital billing role preferred
• Proficiency in using multi-line phone system
• Ability to communicate financial obligations, negotiate payment plans and follow up to ensure timely resolution of accounts
• Comfortable using email and working with various software applications
• Strong multitasking skills and ability to manage repetitive tasks with accuracy
• Familiarity with billing and collection practices
• Knowledge of CPT and ICD-1O CM coding for orthopedic surgery
• Proficient in MS Office Suite, especially Word, Excel and Outlook
• Excellent written and verbal communication skills, with thorough account documentation
• Goal-oriented and strong attention to details
• General understanding of Explanation of Benefits, claim forms and the insurance billing process

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.