Remote Patient Advocate: Copay Support & Enrollment

HRGi Holdings Inc; United States; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% remote

Medical, dental & vision

HSA & FSA options

401(k) with company match

Paid Time Off

Job summary

HelpScript, an Expion Health company, is seeking a Patient Advocate to guide members through copay assistance for specialty medications. You will identify programs, enroll members, and coordinate with providers and pharmacies to resolve issues while ensuring privacy and accuracy.

Ideal candidates will have pharmacy or medical billing background, strong data skills, and the ability to manage multiple cases in a remote, fast-paced environment. This 100% remote position serves US members.

Qualifications

• 2+ years of customer service experience, preferably in medical/pharmacy settings.
• Pharmacy Technician certification or equivalent pharmacy experience.
• Strong background in pharmacy billing, medical claims processing, or benefit systems.
• Working knowledge of medical and pharmacy benefit systems and copay programs.
• Experience with TPAs or PBMs operations.

Responsibilities

• Identify the appropriate manufacturer copay assistance program for each member.
• Guide members through enrollment and complete enrollment workflows accurately.
• Coordinate with providers, pharmacies, and manufacturers to resolve issues.
• Obtain or provide information to ensure correct billing procedures.
• Educate members, providers, and pharmacies on services and enrollment details.
• Maintain complete documentation of member interactions and program status.
• Ensure HIPAA compliance in every interaction.
• Collaborate with internal teams to resolve inquiries quickly.

Skills

Customer service

HIPAA compliance

Data analysis

Pharmacy billing

Communication

Education

High school diploma or GED

Associate or bachelor’s degree in healthcare

Tools

Microsoft Office

Excel

Outlook

Job description

HelpScript, an Expion Health company, is seeking a Patient Advocate to guide members through copay assistance for specialty medications. You will identify programs, enroll members, and coordinate with providers and pharmacies to resolve issues while ensuring privacy and accuracy.

Ideal candidates will have pharmacy or medical billing background, strong data skills, and the ability to manage multiple cases in a remote, fast-paced environment. This 100% remote position serves US members.