Remote Patient Advocate: Copay Access & Enrollment

Expion Health; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

100% remote, US-wide

Medical, dental & vision insurance

HSA & FSA options

401(k) with company match

Paid Time Off

Phone & internet allowance

Disability insurance

Job summary

Expion Health is seeking a Patient Advocate to guide members through copay assistance for specialty medications. You will identify programs, enroll members, and coordinate with providers and pharmacies to resolve issues with care and accuracy.

The role emphasizes HIPAA compliance, fast case progression, and clear, empathetic communication while maintaining precise documentation and meeting service standards. Remote work in the U.S. is supported.

Qualifications

• 2+ years of customer service experience in medical or pharmacy settings.
• Pharmacy Technician certification or equivalent pharmacy experience.
• Strong background in billing, claims processing, or benefit systems.
• Knowledge of medical and pharmacy benefit systems and copay programs.
• Familiarity with PBM/TPA operations.
• Proficiency with Microsoft Office for data analysis and reporting.

Responsibilities

• Find the right copay assistance program for each member.
• Guide members through enrollment with speed and accuracy.
• Serve as liaison between members, programs, providers, and pharmacies.
• Coordinate with providers to obtain and share necessary information.
• Educate members and providers on HelpScript services and enrollment details.
• Maintain accurate documentation of interactions and program status.
• Ensure HIPAA compliance in every interaction.
• Collaborate with internal teams to resolve inquiries quickly.
• Balance speed and care to meet performance metrics.

Skills

Customer service

Pharmacy billing

Medical claims

Benefit systems

HIPAA compliance

Communication

Education

High school diploma or GED

Associate or Bachelor's in healthcare or related field

Pharmacy Technician certification

Tools

Microsoft Office

Job description

Expion Health is seeking a Patient Advocate to guide members through copay assistance for specialty medications. You will identify programs, enroll members, and coordinate with providers and pharmacies to resolve issues with care and accuracy.

The role emphasizes HIPAA compliance, fast case progression, and clear, empathetic communication while maintaining precise documentation and meeting service standards. Remote work in the U.S. is supported.