Copay & Benefits Advocate

Omega Healthcare Management Services Pvt. Ltd.; Boca Raton (FL); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid time off

Job summary

Omega Healthcare Management Services is seeking a patient-contact specialist to handle high volumes of inbound inquiries related to prescription costs, coverage, and enrollment. You will explain plan concepts, assist with copay programs, and document all interactions in the CRM system.

The role requires strong communication, HIPAA awareness, and the ability to multitask across multiple applications while maintaining professional boundaries and patient confidentiality.

Qualifications

• Experience in healthcare or prescription benefits; ability to explain complex terminology in plain language.
• Strong interpersonal and written/verbal communication with patients and providers.
• Ability to navigate multiple applications and databases while maintaining professional service.

Responsibilities

• Respond to high-volume inbound contacts about prescription costs, coverage, enrollment, and eligibility.
• Explain healthcare and pharmacy concepts in plain language.
• Screen for financial assistance eligibility and support enrollment workflows.
• Assist with copay program questions and activation details.
• Document interactions and outcomes in the CRM/catient management system.
• Coordinate with payers, PBMs, and internal teams to move issues toward resolution.

Skills

Customer service

Communication skills

HIPAA awareness

Multitasking

Education

High School Diploma or GED

Tools

CRM software

EHR

Job description

Omega Healthcare Management Services is seeking a patient-contact specialist to handle high volumes of inbound inquiries related to prescription costs, coverage, and enrollment. You will explain plan concepts, assist with copay programs, and document all interactions in the CRM system.

The role requires strong communication, HIPAA awareness, and the ability to multitask across multiple applications while maintaining professional boundaries and patient confidentiality.