Patient Support Advocate – Call Center (Hybrid)

CCS; Duluth (GA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

On-site premium

Job summary

CCS is hiring a Patient Advocate Representative I to join our Patient Support team. You will provide first-class customer service, handle reorders, and ensure timely shipping and accurate documentation and billing.

This role supports multiple business units and requires strong communication, data entry and problem-solving in a patient-centered call center. The position offers a Monday–Friday schedule with a hybrid work option and an on-site $2.00 premium for Duluth, GA, location.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy with data entry ability.
• Strong listening, multi-tasking, communication and organizational skills.
• Excellent phone and email etiquette.
• Evening and weekend availability may be required.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing by phone and documents.
• Ensures billing-ready medical documentation and insurance processing.
• Retains patient base through retention efforts and cross-selling by phone.
• Handles inbound/outbound calls with providers to support satisfaction and coverage explanations.
• Audits supplies configuration based on documentation and formulary rules.
• Maintains confidentiality and professional attendance.

Skills

Customer service

Communication

Attention to detail

Phone etiquette

Data entry

Education

High School diploma or GED

Job description

CCS is hiring a Patient Advocate Representative I to join our Patient Support team. You will provide first-class customer service, handle reorders, and ensure timely shipping and accurate documentation and billing.

This role supports multiple business units and requires strong communication, data entry and problem-solving in a patient-centered call center. The position offers a Monday–Friday schedule with a hybrid work option and an on-site $2.00 premium for Duluth, GA, location.