Patient Care Advocate | Onsite Order Specialist

CCS; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Salary

Medical, dental, and vision insurance

401(k) with company match

Paid time off (vacation and holidays)

Job summary

CCS Medical is seeking a Patient Advocate Representative I to ensure patient satisfaction and timely order shipments. This on-site role in Charlotte, NC involves processing orders, setting up new patient files, and delivering exceptional customer service to patients.

Responsibilities include updating demographics, obtaining consent, explaining benefits, and coordinating across systems such as iPIMS and Parachute Health. A high school diploma and healthcare experience are preferred.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of 6 months of experience in health care insurance verification, order processing, call center customer service role preferred.
• Ability to navigate multiple systems, digital platforms/databases and Microsoft products.
• Basic knowledge of billing procedures, insurance reimbursement processes, government payer requirements, private insurance requirements, and HCPC codes preferred.
• Strong attention to detail, data entry accuracy, organization, follow-through, multitasking, communication, and problem-solving skills required.
• Ability to communicate professionally and empathetically with patients, healthcare professionals, manufacturing partners, sales teams, and other internal stakeholders.
• Ability to build confidence in patient care by consistently following through, communicating with transparency, and completing each task with accuracy, precision, and accountability.
• Ability to take ownership of outcomes from start to finish by following documented processes first, resolving work within scope, and escalating issues appropriately only when additional support is needed.
• Ability to work in a fast-paced, high-volume environment while maintaining confidentiality, compliance, regular attendance, and flexibility to meet department needs, including possible evening or weekend availability.

Responsibilities

• Process patient orders and update demographics, explain benefits, obtain consent, communicate order status, and process payments.
• Maintain patient profiles, manage enrollments, and support basic workflow creation per processes and payer requirements.
• Navigate iPIMS, Parachute Health, email, To-Do queues, and other platforms for accurate documentation and workflow completion.
• Obtain, process, and validate required patient consents per company procedures and privacy standards.
• Monitor and resolve work queues to ensure timely issue resolution and workflow completion.
• Handle inbound/outbound patient service interactions, including insurance explanations, service additions, payment processing, and escalation of issues; drive CSAT and NPS.
• Maintain knowledge of core product lines, products, and documentation requirements by product type to support order processing and education.
• Build professional relationships with patients, healthcare professionals, manufacturing partners, sales teams, Revenue Cycle Management, and internal stakeholders.
• Abide by policies including Medicare, Medicaid, HIPAA, and private insurance regulations.

Skills

Customer service

Attention to detail

Problem solving

Multitasking

Empathy

Communication

Data entry

Education

High school diploma or GED

Tools

iPIMS

Parachute Health

Microsoft Office

Job description

CCS Medical is seeking a Patient Advocate Representative I to ensure patient satisfaction and timely order shipments. This on-site role in Charlotte, NC involves processing orders, setting up new patient files, and delivering exceptional customer service to patients.

Responsibilities include updating demographics, obtaining consent, explaining benefits, and coordinating across systems such as iPIMS and Parachute Health. A high school diploma and healthcare experience are preferred.